Your Outside Faucet Lives Inside Your Wall

Why a cheap washer, changed on time, saves you from cutting into the house

How a Frost-Free Hose Bib Works

A frost-free hose bib (outside faucet) looks small from the outside, but it's really a long tube that runs through your wall. The part that actually shuts the water off isn't at the handle... it's at the far end of that tube, inside the warm part of the house.

That's the whole trick. The water stops inside where it can't freeze, and the tube drains out when you shut it off. At the very end of the stem is a small rubber washer that presses against a brass seat. That washer is the only thing standing between you and a drip.

Watch What Happens Over Time

Tap a step to see it up close.

A frost-free hose bib, cut in half

OUTSIDE18°FIN THE WALLINSIDE70°FWATER INSEATWALL GETS CUT OPEN

Up close at the seat

Seals clean
PLUNGERSEAT
1

A new washer seals clean

The rubber washer on the end of the stem squeezes against the brass seat and the water stops cold. When you shut it off, the tube drains dry... so there's nothing left in the wall to freeze.

That's why a Wise Maintenance Plan puts a new washer in every outside faucet, every year... before it ever gets to metal on metal.

  • Rubber washer
  • Metal plunger
  • Brass seat
  • Water

Metal on Metal Is What We're Trying to Avoid

Rubber washers wear out. They get hard, they crack, and they get thinner every time the faucet is opened and closed. When it starts to drip, most people do the natural thing... they crank the handle harder. That just grinds the washer away faster.

Once the washer is gone, the metal plunger it's mounted on hits the brass seat directly. Every time the faucet is shut off, metal grinds into brass. It doesn't take long before the seat is scored and nothing will seal it again... not even a new washer.

On most frost-free hose bibs the seat can't be replaced. So now it isn't a washer anymore. It's a whole new hose bib.

Why That Gets Expensive

The connection for a frost-free hose bib is inside the wall, usually a foot or more in. Sometimes we can get to it from a basement or a closet. A lot of times we can't.

When there's no access, replacing it can mean opening up drywall, cutting brick or siding, and in some houses saw cutting. Then there's patching and painting on top of the plumbing. All of that for a part that could've been saved with a washer.

One Winter Rule: Take the Hose Off

"Frost-free" only works if the tube can drain. If a hose is left hooked up, it holds water in the tube, and that water freezes right inside your wall. The pipe splits where you can't see it, and you usually find out the first time you turn it on in the spring... from the inside of the house. Unhook your hoses before the first freeze.

How a Wise Maintenance Plan Handles It

  • A new washer in every outside faucet, every year, before it wears down to metal.
  • We cap the faucet and open it up to check the packing nut for leaks.
  • We open and close it and make sure it shuts off clean.
  • We replace the packing seal if it needs it.

One note: older hose bibs that aren't frost-free can't be covered by the plan. Those freeze no matter how well they're maintained. If yours isn't frost-free, we'll let you know on the first visit.

A washer is cheap. A wall isn't.

See what a Wise Maintenance Plan costs for your house. It takes about 4 minutes.

Written by

Matthew Wise

Owner, Wise Plumbing

Serving Tulsa and the surrounding area — Broken Arrow, Owasso, Bixby, Jenks, and Sand Springs.

Licensed • Insured • Bonded

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Featured reviews
The technicians we're prompt, polite, and honest about pricing. Whole install took less than 2 hours, awesome job!
G. S.G. S.
Great company!
T. T.T. T.
Prompt, clear communications, honest
H. W.H. W.
This is an amazing team! Fast response and great price. They went above and beyond! First time using them in the Tulsa area and I was really impressed with the guys who came out and the manager.
C.C.
I called Matt Wise early today on Sunday morning with a water issue. He contacted Jerry his team member to make sure Jerry was available. Matt called me back in 3 minutes and Jerry was available. He arrived by 9am, diagnosed the situation and performed the necessary work. I had Jerry also do some additional preventive maintenance while here! Kudos to the Wise Plumbing team for this emergency run. Matt’s company is young, but they are professional, experienced and thorough. Give them the opportunity to help you and you will be a satisfied customer like me!
K. G.K. G.
This is the 4th job I’ve had Wise Plumbing perform at my house. They’ve also performed a number of small jobs at my rental property. Wise plumbing is now my go-to for all plumbing concerns. This time: Located and fixed sewer smell in the bathroom. So very grateful to be finished with that smell. Jerry was professional and helped us understand every step of the way. Great looking van with Einstein? on the side. Highly recommend. Previously worked with Jordan and Matt on: electric tankless hot water heater install. Whirlpool tub install. Multiple toilet installs. New pool bath rough-in and fixture install. And more. See pictures.
M. M.M. M.
Exceptional service! Their communication, response time, and installation time can’t be beat. They offer a superior product at an affordable price. Don’t waste your time calling around like I did. Just go with them from the start and you’ll be happy you did.
E. R.E. R.
They showed up when they said they'd be there. They where polite and professional I'll definitely use them in the future.
D.D.
Came to our house and was amazing. Highly recommended
A.A.
I am so thankful for Wise. I was able to get an appointment extremely fast after finding a large puddle under my sink which turned out to be a multiple leak situation in my slab. The guys got there early and stayed until they checked every last joint was sealed. I couldn't be happier with the service.
C. B.C. B.
This is a great company and they always respond quickly. Cody and Carter did a great job explaining what they were going to do and helped prevent future issues.
B. H.B. H.
These guys are professional and kind. Great job!!
A. B.A. B.
He was very professional and nice
P. S.P. S.
Wise repaired a gas line leak in my yard on very old pipe. It was a very difficult job but the crew would not give up. The work also had to be coordinated with the city inspector. They completed the work in the am and then returned when the inspector came to assure that there were no issues. I had the gas off to the house all week and they were determined to do what it took to get it restored. Also, Wise is one of the few plumbers that charge on an hourly basis. You pay only for what work was really needed. Most plumbing companies charge a set price for each job, pricing the work high to cover every potential unexpected problem/cost. Wise's final cost was about 1/3 of the quote that one of the :fixed price" plumbing companies quoted. I will only use Wise Plumbing in the future.
D. B.D. B.
Cody was great. He did a great job unclogging our kitchen drain. He also cleaned out our vent lines. He was very fair with the price he charged. I will use you guys in the future when I need a plumber.
J. J.J. J.
Cody did an amazing job. Thank you so much. And Matthew was very professional on the phone. I highly recommend wise plumbing. Reasonable rates. Thank you guy's very much.
M. C.M. C.
Thank you guys!
C. G.C. G.
Needed a new garbage disposal. Plumbers at Wise got it in promptly. Works great and sounds quiet. Highly recommend
A. E.A. E.
I love Wise Plumbing!!!! They have saved me time and time again! Cody is always kind and respectful and they have never ripped me off when many company’s around tulsa have surely tried. Their estimates have come in sometimes even $2000 cheaper than competing companies! Very pleased to work with Wise Plumbing! You can trust this company.
T. V.T. V.
Conscientious and hardworking technicians, always explains the progress of the work, and cleans and mops up any messes at the end of the day.
K. M.K. M.
Absolutely. For Google Maps, I’d make it more concise and review-focused: I had Wise Plumbing out today and had a great experience. Matthew, the owner, was professional, knowledgeable, and very focused on doing the job right without trying to upsell unnecessary work. I’ve spent about 15 years in construction, maintenance, and the trades, so I pay attention to workmanship, communication, and how a company treats its customers. Wise Plumbing impressed me on all three. Matthew also took the time to talk through the work and made it clear that quality, fair pricing, and long-term customer relationships matter to him. That stood out. Based on my experience today, Wise Plumbing is a company I would use again at home and professionally. Highly recommended.
M. E.M. E.
Came out promptly, explained all work done, and provided supplementary knowledge to prevent one of our issues from popping up in the future. I'm very satisfied with the service provided and I'm glad that my property management company called them out.
M.M.
Called tonight on a Saturday night...we had sewage backed up into our bathtubs and shower...Mr. Wise answered the phone and I had an emotional breakdown on the phone with him...(It's been a long week...ac went out earlier this week)..he was so nice to me and let me have my moment and didn't hang up on some crazy lady crying... He was very caring and sent Jordan out to help right away. Then Jordan listened to my ramblings and why I had my breakdown and was so nice and fixed it quickly! The price was reasonable for an after hours/weekend rate! I definitely found a caring company who showed compassion for this momentarily emotional momma...I will use them for future issues(hopefully I'm not crying then..sorry!). Thank you both for listening, being patient and helping my little family! It means more than you probably know. God bless you both!
A. L.A. L.
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R. C.R. C.
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R. C.R. C.
I would consider using Wise plumbing again. They were prompt and the repair was completed properly. I had an unusual experience that keeps me from giving more than four stars, but I think it unlikely to be a normal occurrence. The full story: After moving to the Tulsa area in early summer, one of our toilets was leaking sewer gas around the flange. I called Wise plumbing and made an appointment. They were prompt and came the next day. The journeyman plumber was unavailable, so an apprentice completed the repairs. The toilet flange was too low due to a tiled floor, and the old wax ring was deteriorated. The apprentice planned to double stack two wax rings, but later said his journeyman had told him to instead use an extra-thick wax ring to fix the issue. He left to purchase the part supplies and returned shortly. After setting the toilet, he told me the bolts weren't long enough, and I believe he left again to purchase longer bolts. So, the toilet was removed and reset again for the longer bolts. The apprentice was polite and seemed capable. I approved whatever repair he felt was appropriate for the situation. While I was hopeful the issue had been resolved, we found that sewer gases were still leaking. I called Wise plumbing back about four to six weeks after the first repair. They were prompt with their appointment and made the necessary repairs. This time a journeyman removed the old toilet flange and installed a taller flange that would sit level with the flooring. He had to leave at least once during the appointment for tools and supplies. I was happy to have the situation resolved and no longer have sewer gases in our home. I manage a number of rental homes and have quite a lot of experience dealing with contractors. We have a good relationship with our contractors and always pay them promptly for their services. I bring this up, because what follows next is a situation that I've never before encountered. As the plumber was completing repairs, I asked if there would be a reduction in the cost of repairs since the first repair did not fix the issue -- a simple and reasonable question. I was then told that a warranty repair would be void because another contractor had worked on the toilet. I kindly informed the plumber that we had only been living in the home a few months and they were the only contractors that had been in the home. No one had removed the toilet between their services. He claimed a plastic horn was installed on the flange, and that part is not something their company is allowed to install because it can cause issues. Furthermore, their pictures of the previous repair did not have that part installed. I told the journeyman plumber of the events that took place with the apprentice. He accused me of lying, although in a polite and roundabout manner. He said he would discuss the issue with the owner and get back to me. A few days later, I received an invoice that included a warranty credit. However, the invoice did state, "Due to previous work performed by another plumbing company, our findings and documentation do not align with the prior installation. As a result, any warranty on the affected portion of the plumbing system is void, as we cannot guarantee or verify the quality or compliance of the previous work." Although I was happy with the repair and satisfied with the invoice, it was incredibly frustrating and upsetting to be accused of lying. I later called the owner to discuss the situation. He was polite and apologetic. I did not get the sense that he believed me, but the situation was resolved. Things happen, especially when younger, less experienced employees are involved, but I would still recommend Wise.
E. J.E. J.
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