Old Gate Valves Break When You Need Them Most

Why we're careful before we turn one... and why plumbers keep pushing quarter-turn ball valves

What's a Gate Valve?

A gate valve is the old-style shut-off with a round wheel for a handle. Turn the wheel and a metal gate screws down inside the valve to block the water. In a lot of older homes, you'll find them on the main shut-off, the water heater, and other lines around the house.

They're very old technology. It doesn't take long for them to seize up, and the metal inside corrodes from sitting in water year after year.

Watch What Happens to an Old One

Tap a step to see each one.

An old gate valve, cut in half

FROM THE CITYYOUR HOUSEGATESTEMOPENCLOSED

The fix: a ball valve

Lasts way longer
TEFLON SEATSBALL WITH A HOLE1/4 TURNOPENCLOSED

A ball with a hole drilled through it. One quarter turn lines the hole up with the pipe, or turns it sideways to shut the water off.

1

How a gate valve works

Working

Turn the wheel and a metal gate screws down inside the valve to block the water. It takes turn after turn to close it... and turn after turn to open it back up.

Your Wise Plumbing tech will always talk with you before touching a gate valve... and on a maintenance plan, we turn your quarter-turn valves every year so they never get the chance to seize.

  • Gate and body
  • Stem
  • Corrosion
  • Teflon seat
  • Water

Turning an Old One Is a Coin Flip

In our experience, about half the time an old gate valve breaks when it gets turned... and honestly, we're being a little optimistic at that.

When one does break, it's about 50-50 which way it goes. Hopefully it breaks on the way down, so it just never closes. The worse one is when it closes fine and breaks when you open it back up... because now the water's off until the valve gets replaced. There's no way to tell ahead of time which one you're going to get.

It's just a sad fact of plumbing, and it's why plumbers are so adamant about getting rid of gate valves.

We Talk to You Before We Touch One

When a gate valve is the only way to shut off the water, your technician will talk with you before touching it and let you know the risks. Depending on the job, we may shut the water off somewhere else, work around it, or recommend replacing the valve first.

The Fix: Quarter-Turn Ball Valves

A ball valve has a ball inside with a hole drilled through it. One quarter turn of the handle lines the hole up with the pipe to open it, or turns it sideways to shut the water off. There's no gate to break off, and no long screw sitting in the water to corrode.

The ball seals against Teflon seats, and the handle has updated seals of its own. They last a lot longer than gate valves... and we mean a lot. Bonus: you can tell at a glance if it's open. Handle in line with the pipe is open. Handle across the pipe is closed.

Gate Valve on Your Water Heater?

It's an easy fix. We add a ball valve ahead of the old gate valve, on the side the water comes in, so the old one never has to be turned again. It's not that expensive, and it's what we always advise. While we're at it, we always advise a shut-off on each side of the water heater.

What About the Little Valves Under Your Sinks and Toilets?

Those are called stops. In a lot of homes built before about 2010, they're multi-turn stops. Inside, a stem with a rubber washer screws down onto a seat... the same idea as an outside faucet (see how that wears out).

They can be rebuilt, but a new stop costs so little that it usually makes more sense to replace it. That's why we suggest quarter-turn stops. Most of them work on a ball inside, just like a ball valve.

Even Ball Valves Need a Little Love

Quarter-turn valves aren't set-it-and-forget-it. Over time the seats can get a little sticky against the ball, and a valve that never moves can seize up on you. Turning them every so often keeps them working for the day you actually need them.

Which Valve Do I Have?

Gate valve

Main shut-offs, water heaters, older lines

Round wheel. Turns and turns.

Old tech... handle with care

Ball valve

Main shut-offs, water heaters

Lever handle. One quarter turn.

What we recommend

Multi-turn stop

Under sinks and toilets

Turns several times to close.

Older style... replace it

Quarter-turn stop

Under sinks and toilets

Stops after a quarter turn.

What we recommend

A Few Things Every Homeowner Should Know

  • Know where your main shut-off is before you need it... not while water is spraying.
  • Don't put a wrench or pliers on a stuck gate valve handle. That's how stems snap.

    A note from Matthew

    You might see me or one of my guys put channel locks on a gate valve. Sometimes in an old building there's only one gate valve and it has to be shut down... and the bigger ones almost have to be turned with a wrench. I've got a lot of years doing this, and I know what I'm feeling for. I don't even let a new guy try it until he has a real feel for it. This isn't a DIY job. Please don't try it at home.

  • Low water pressure all over the house, and a gate valve on the main? The gate may have come loose inside and be partly blocking the water. Have it checked.
  • If a gate valve won't close all the way, don't force it. Call us.

How a Wise Maintenance Plan Handles It

  • Every year we shut off the water to the house and turn it back on, and work every shut-off, so they don't seize up on you.
  • We won't turn a gate valve without talking to you first.
  • We'll point out any gate valves and old multi-turn stops, and what it takes to update them.
  • If an old valve starts leaking when we work it, we'll show you and fix it at your member price.

A quarter turn beats a coin flip.

See what a Wise Maintenance Plan costs for your house. It takes about 4 minutes.

Written by

Matthew Wise

Owner, Wise Plumbing

Serving Tulsa and the surrounding area — Broken Arrow, Owasso, Bixby, Jenks, and Sand Springs.

Licensed • Insured • Bonded

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The technicians we're prompt, polite, and honest about pricing. Whole install took less than 2 hours, awesome job!
G. S.G. S.
Great company!
T. T.T. T.
Prompt, clear communications, honest
H. W.H. W.
This is an amazing team! Fast response and great price. They went above and beyond! First time using them in the Tulsa area and I was really impressed with the guys who came out and the manager.
C.C.
I called Matt Wise early today on Sunday morning with a water issue. He contacted Jerry his team member to make sure Jerry was available. Matt called me back in 3 minutes and Jerry was available. He arrived by 9am, diagnosed the situation and performed the necessary work. I had Jerry also do some additional preventive maintenance while here! Kudos to the Wise Plumbing team for this emergency run. Matt’s company is young, but they are professional, experienced and thorough. Give them the opportunity to help you and you will be a satisfied customer like me!
K. G.K. G.
This is the 4th job I’ve had Wise Plumbing perform at my house. They’ve also performed a number of small jobs at my rental property. Wise plumbing is now my go-to for all plumbing concerns. This time: Located and fixed sewer smell in the bathroom. So very grateful to be finished with that smell. Jerry was professional and helped us understand every step of the way. Great looking van with Einstein? on the side. Highly recommend. Previously worked with Jordan and Matt on: electric tankless hot water heater install. Whirlpool tub install. Multiple toilet installs. New pool bath rough-in and fixture install. And more. See pictures.
M. M.M. M.
Exceptional service! Their communication, response time, and installation time can’t be beat. They offer a superior product at an affordable price. Don’t waste your time calling around like I did. Just go with them from the start and you’ll be happy you did.
E. R.E. R.
They showed up when they said they'd be there. They where polite and professional I'll definitely use them in the future.
D.D.
Came to our house and was amazing. Highly recommended
A.A.
I am so thankful for Wise. I was able to get an appointment extremely fast after finding a large puddle under my sink which turned out to be a multiple leak situation in my slab. The guys got there early and stayed until they checked every last joint was sealed. I couldn't be happier with the service.
C. B.C. B.
This is a great company and they always respond quickly. Cody and Carter did a great job explaining what they were going to do and helped prevent future issues.
B. H.B. H.
These guys are professional and kind. Great job!!
A. B.A. B.
He was very professional and nice
P. S.P. S.
Wise repaired a gas line leak in my yard on very old pipe. It was a very difficult job but the crew would not give up. The work also had to be coordinated with the city inspector. They completed the work in the am and then returned when the inspector came to assure that there were no issues. I had the gas off to the house all week and they were determined to do what it took to get it restored. Also, Wise is one of the few plumbers that charge on an hourly basis. You pay only for what work was really needed. Most plumbing companies charge a set price for each job, pricing the work high to cover every potential unexpected problem/cost. Wise's final cost was about 1/3 of the quote that one of the :fixed price" plumbing companies quoted. I will only use Wise Plumbing in the future.
D. B.D. B.
Cody was great. He did a great job unclogging our kitchen drain. He also cleaned out our vent lines. He was very fair with the price he charged. I will use you guys in the future when I need a plumber.
J. J.J. J.
Cody did an amazing job. Thank you so much. And Matthew was very professional on the phone. I highly recommend wise plumbing. Reasonable rates. Thank you guy's very much.
M. C.M. C.
Thank you guys!
C. G.C. G.
Needed a new garbage disposal. Plumbers at Wise got it in promptly. Works great and sounds quiet. Highly recommend
A. E.A. E.
I love Wise Plumbing!!!! They have saved me time and time again! Cody is always kind and respectful and they have never ripped me off when many company’s around tulsa have surely tried. Their estimates have come in sometimes even $2000 cheaper than competing companies! Very pleased to work with Wise Plumbing! You can trust this company.
T. V.T. V.
Conscientious and hardworking technicians, always explains the progress of the work, and cleans and mops up any messes at the end of the day.
K. M.K. M.
Absolutely. For Google Maps, I’d make it more concise and review-focused: I had Wise Plumbing out today and had a great experience. Matthew, the owner, was professional, knowledgeable, and very focused on doing the job right without trying to upsell unnecessary work. I’ve spent about 15 years in construction, maintenance, and the trades, so I pay attention to workmanship, communication, and how a company treats its customers. Wise Plumbing impressed me on all three. Matthew also took the time to talk through the work and made it clear that quality, fair pricing, and long-term customer relationships matter to him. That stood out. Based on my experience today, Wise Plumbing is a company I would use again at home and professionally. Highly recommended.
M. E.M. E.
Came out promptly, explained all work done, and provided supplementary knowledge to prevent one of our issues from popping up in the future. I'm very satisfied with the service provided and I'm glad that my property management company called them out.
M.M.
Called tonight on a Saturday night...we had sewage backed up into our bathtubs and shower...Mr. Wise answered the phone and I had an emotional breakdown on the phone with him...(It's been a long week...ac went out earlier this week)..he was so nice to me and let me have my moment and didn't hang up on some crazy lady crying... He was very caring and sent Jordan out to help right away. Then Jordan listened to my ramblings and why I had my breakdown and was so nice and fixed it quickly! The price was reasonable for an after hours/weekend rate! I definitely found a caring company who showed compassion for this momentarily emotional momma...I will use them for future issues(hopefully I'm not crying then..sorry!). Thank you both for listening, being patient and helping my little family! It means more than you probably know. God bless you both!
A. L.A. L.
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R. C.R. C.
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R. C.R. C.
I would consider using Wise plumbing again. They were prompt and the repair was completed properly. I had an unusual experience that keeps me from giving more than four stars, but I think it unlikely to be a normal occurrence. The full story: After moving to the Tulsa area in early summer, one of our toilets was leaking sewer gas around the flange. I called Wise plumbing and made an appointment. They were prompt and came the next day. The journeyman plumber was unavailable, so an apprentice completed the repairs. The toilet flange was too low due to a tiled floor, and the old wax ring was deteriorated. The apprentice planned to double stack two wax rings, but later said his journeyman had told him to instead use an extra-thick wax ring to fix the issue. He left to purchase the part supplies and returned shortly. After setting the toilet, he told me the bolts weren't long enough, and I believe he left again to purchase longer bolts. So, the toilet was removed and reset again for the longer bolts. The apprentice was polite and seemed capable. I approved whatever repair he felt was appropriate for the situation. While I was hopeful the issue had been resolved, we found that sewer gases were still leaking. I called Wise plumbing back about four to six weeks after the first repair. They were prompt with their appointment and made the necessary repairs. This time a journeyman removed the old toilet flange and installed a taller flange that would sit level with the flooring. He had to leave at least once during the appointment for tools and supplies. I was happy to have the situation resolved and no longer have sewer gases in our home. I manage a number of rental homes and have quite a lot of experience dealing with contractors. We have a good relationship with our contractors and always pay them promptly for their services. I bring this up, because what follows next is a situation that I've never before encountered. As the plumber was completing repairs, I asked if there would be a reduction in the cost of repairs since the first repair did not fix the issue -- a simple and reasonable question. I was then told that a warranty repair would be void because another contractor had worked on the toilet. I kindly informed the plumber that we had only been living in the home a few months and they were the only contractors that had been in the home. No one had removed the toilet between their services. He claimed a plastic horn was installed on the flange, and that part is not something their company is allowed to install because it can cause issues. Furthermore, their pictures of the previous repair did not have that part installed. I told the journeyman plumber of the events that took place with the apprentice. He accused me of lying, although in a polite and roundabout manner. He said he would discuss the issue with the owner and get back to me. A few days later, I received an invoice that included a warranty credit. However, the invoice did state, "Due to previous work performed by another plumbing company, our findings and documentation do not align with the prior installation. As a result, any warranty on the affected portion of the plumbing system is void, as we cannot guarantee or verify the quality or compliance of the previous work." Although I was happy with the repair and satisfied with the invoice, it was incredibly frustrating and upsetting to be accused of lying. I later called the owner to discuss the situation. He was polite and apologetic. I did not get the sense that he believed me, but the situation was resolved. Things happen, especially when younger, less experienced employees are involved, but I would still recommend Wise.
E. J.E. J.
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